Refund policy

Thank you for shopping at The Dynamis Studio. We are committed to providing you with high-quality clothing and ensuring your satisfaction. If you are not entirely satisfied with your purchase, we're here to help.

Returns

Eligibility for Returns:

• Items must be returned within 14 days of the purchase date.
• Items must be unworn, unwashed, and in the same condition that you received them.
• Items must have all original tags attached and be in the original packaging.

Non-returnable items:

• Gift cards
• Customized or personalized items

How to Return an Item:

1. Initiate a Return: Contact our customer service team at customercare@thedynamisstudio.com to initiate a return. Please provide your order number and the reason for the return.

2. Receive your return request form: After contacting our customer service, you will receive a form with the details of your return.

3. Prepare Your Package: Once your return is approved via email, please Carefully pack the items in their original packaging, including all tags and accessories. Include a copy of your receipt and your return form.

4. Ship the Package: Send the package to the following address:

   The Dynamis Studio Returns
   Via G. Sidoli 19, 2012 Milan Italy
   

   Please use a trackable shipping method to ensure that we receive your return. You are responsible for the shipping costs of returning the items.

Refunds

Processing Refunds:

• Once we receive and inspect your returned item, we will notify you of the status of your refund.
• If your return is approved, we will process the refund to your original method of payment within 10 business days.
• You will receive the credit within a certain number of days, depending on your card issuer's policies.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@thedynamisstudio.com and send your item to:

The Dynamis Studio Exchanges
Via G. Sidoli 19, 2012 Milan Italy